Shipping policy

Processing Times

All orders are processed within 1–3 business days (Monday–Saturday, excluding public holidays).

You will receive a confirmation email once your order has been shipped, including tracking details.

Please note: During product launches, promotions, or peak periods, processing times may be slightly extended.

Shipping Rates & Delivery Times (Australia)

Express Shipping
• 1–3 business days
• Calculated at checkout

Delivery timeframes are estimates only and may vary depending on your location and Australia Post delays.

Important Information for Fragrance Orders

Perfumes are classified as dangerous goods due to alcohol content and are shipped in accordance with Australian postal regulations.

As a result:
• Some shipping methods may not be available
• Express options may be limited depending on location

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:
• Orders shipped to incorrectly provided addresses
• Lost or delayed parcels due to address errors

If your parcel is returned to us, additional shipping fees may apply for re-delivery.

Lost or Damaged Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 7 days of delivery with:
• Your order number
• Clear photos (if damaged)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related enquiries, please contact:
📧 earthofgoddess1@gmail.com

We’re always happy to help.